6.7 - Google ReCaptcha V2 Invisible Not Working

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6.7 - Google reCaptcha V2 Invisible not working

Google reCaptcha V2 Invisible is a popular security feature used to prevent spam and abuse on websites. However, in Shopware 6.7, users have reported that the Invisible reCaptcha V2 is not working as expected, causing issues with form submissions. In this article, we will explore the issue, its causes, and provide a step-by-step guide to resolve the problem.

The issue arises when users attempt to submit a form on the storefront, but the form submission fails due to the Invisible reCaptcha V2. The error message is unclear, and the console displays an error. This issue is specific to Shopware 6.7 and is not related to other versions of the platform.

After investigating the issue, it appears that the problem is caused by a conflict between the Shopware platform and the Google reCaptcha V2 Invisible. The conflict occurs when the Invisible reCaptcha V2 is activated in the Basic Settings, and the form submission is attempted.

To resolve the issue, follow these steps:

Step 1: Deactivate the Invisible reCaptcha V2

  1. Go to Administration > Basic Settings
  2. Scroll down to the "Security" section
  3. Uncheck the box next to "Invisible Google reCAPTCHA v2"
  4. Save the changes

Step 2: Check the Console for Errors

  1. Open the browser console (F12 or Ctrl + Shift + I)
  2. Check for any error messages related to the form submission
  3. If you find any errors, take note of the error message and proceed to the next step

Step 3: Check the Form Submission Code

  1. Go to the storefront and find the page with the contact form
  2. Inspect the form submission code using the browser developer tools
  3. Check if the code is correctly implemented and if there are any errors

Step 4: Update the reCaptcha V2 Library

  1. Go to the Shopware administration panel
  2. Click on "Modules" and then "Google reCaptcha V2"
  3. Click on the "Update" button next to the reCaptcha V2 library
  4. Wait for the update to complete

Step 5: Re-activate the Invisible reCaptcha V2

  1. Go to Administration > Basic Settings
  2. Scroll down to the "Security" section
  3. Check the box next to "Invisible Google reCAPTCHA v2"
  4. Save the changes

The issue with Google reCaptcha V2 Invisible not working in Shopware 6.7 is caused by a conflict between the platform and the reCaptcha V2 library. By following the step-by-step guide outlined above, users can resolve the issue and ensure that the form submission works as expected.

  • If you are still experiencing issues after following the steps above, try clearing the browser cache and cookies.
  • If the issue persists, try deactivating other security features in the Basic Settings and re-activating them one by one to identify the cause of the issue.
  • If you using a custom theme or plugin, try disabling it and re-enabling it to see if it resolves the issue.

In our previous article, we explored the issue of Google reCaptcha V2 Invisible not working in Shopware 6.7. We provided a step-by-step guide to resolve the issue and offered troubleshooting tips. In this article, we will answer some frequently asked questions (FAQs) related to the issue.

A: The issue is caused by a conflict between the Shopware platform and the Google reCaptcha V2 Invisible. The conflict occurs when the Invisible reCaptcha V2 is activated in the Basic Settings, and the form submission is attempted.

A: If you are experiencing issues with form submissions on your storefront, and you have Google reCaptcha V2 Invisible activated in the Basic Settings, you may be affected by this issue.

A: The symptoms of the issue include:

  • Form submissions failing
  • Unclear error messages in the console
  • The Invisible reCaptcha V2 not working as expected

A: To resolve the issue, follow the step-by-step guide outlined in our previous article:

  1. Deactivate the Invisible reCaptcha V2
  2. Check the console for errors
  3. Check the form submission code
  4. Update the reCaptcha V2 library
  5. Re-activate the Invisible reCaptcha V2

A: If you are still experiencing issues after following the steps, try the following:

  • Clear the browser cache and cookies
  • Disable other security features in the Basic Settings and re-enable them one by one to identify the cause of the issue
  • Disable custom themes or plugins and re-enable them to see if it resolves the issue

A: Yes, this issue is specific to Shopware 6.7. If you are using an earlier version of Shopware, you may not experience this issue.

A: Yes, you can prevent this issue from occurring in the future by:

  • Regularly updating the reCaptcha V2 library
  • Ensuring that the form submission code is correctly implemented
  • Avoiding conflicts between the Shopware platform and the reCaptcha V2 library

A: You can find more information about this issue in our previous article, as well as in the Shopware 6.7 documentation and the Google reCaptcha V2 documentation.

We hope this Q&A article has provided you with the information you need to resolve the issue of Google reCaptcha V2 Invisible not working in Shopware 6.7. If you have any further questions or concerns, please don't hesitate to contact us.