Account Recovery Request

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Introduction

Losing access to your PyPI account can be a frustrating experience, especially when you're in the middle of a project or have important packages to manage. In this article, we'll guide you through the process of submitting an account recovery request and provide you with the necessary information to regain access to your PyPI account.

Understanding the Account Recovery Process

Before we dive into the account recovery process, it's essential to understand the steps involved. PyPI has a robust security system in place to protect user accounts, which includes two-factor authentication (2FA) and recovery codes. However, sometimes, users may encounter issues with their 2FA app or recovery codes, leading to account lockout.

Reason for Request

Lost Access to 2FA Authentication App

Hello,

I lost access to the 2FA authentication app. However, I still have access to my email address I registered my PyPI account with.

What to Do When You Lose Access to Your 2FA App

If you've lost access to your 2FA app, don't worry. You can still recover your account using your email address. Here's what you need to do:

  1. Try to recover your account using your email address: Go to the PyPI login page and click on "Forgot Password." Enter your email address associated with your PyPI account, and you'll receive a password reset link.
  2. Use your recovery codes: If you have recovery codes, you can use them to regain access to your account. Go to the "Login using recovery codes" page and enter one of your recovery codes. If the code is valid, you'll be able to access your account.

Why Recovery Codes May Not Work

I have 8 recovery codes, but they don't seem to work, as I get an error message when trying a couple of them in the "Login using recovery codes" page. Each time, the error message says "Invalid recovery code." Certainly I must have renewed the recovery codes at some point and foolishly forgot to save the new ones.

What to Do When Your Recovery Codes Don't Work

If your recovery codes don't work, don't panic. Here are some possible reasons why:

  • Renewed recovery codes: If you've renewed your recovery codes, you may have forgotten to save the new ones. Try to retrieve your new recovery codes or contact PyPI support for assistance.
  • Invalid recovery codes: If your recovery codes are invalid, you may need to generate new ones. Go to the PyPI account settings and generate new recovery codes.

Account Recovery Request

Therefore I'm completely stuck outside my account. Is there a way to recover access to it?

How to Submit an Account Recovery Request

If you're unable to access your account using your email address or recovery codes, you can submit an account recovery request. Here's what you need to do:

  1. Fill out the account recovery request form: Go to the PyPI account recovery request page and fill out the form with the required information, including your PyPI username, for request, and acknowledgement of the PSF Code of Conduct.
  2. Attach required documents: You may need to attach documents, such as a copy of your government-issued ID or proof of address, to verify your identity.
  3. Submit the request: Once you've completed the form and attached the required documents, submit the request.

Required Information for Account Recovery Request

PyPI Username

jbber

Reason for Request

Hello,

I lost access to the 2FA authentication app. However, I still have access to my email address I registered my PyPI account with.

Recovery Codes

  • [x] I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • [x] I agree to follow the PSF Code of Conduct

Acknowledgement

  • [x] I understand that it may take a significant amount of time to process my account recovery request.

Conclusion

Losing access to your PyPI account can be frustrating, but there are steps you can take to recover your account. By following the account recovery process and submitting a request, you can regain access to your account and continue managing your packages. Remember to always keep your recovery codes safe and up-to-date to avoid account lockout in the future.

Additional Tips

  • Keep your recovery codes safe: Make sure to store your recovery codes in a secure location, such as a password manager or a safe.
  • Update your recovery codes regularly: Renew your recovery codes periodically to ensure they remain valid.
  • Contact PyPI support: If you're experiencing issues with your account recovery request, contact PyPI support for assistance.

Introduction

Losing access to your PyPI account can be a frustrating experience, especially when you're in the middle of a project or have important packages to manage. In this article, we'll answer some frequently asked questions (FAQs) about the account recovery process to help you regain access to your PyPI account.

Q: What is the account recovery process?

A: The account recovery process involves submitting a request to PyPI to recover access to your account. This process requires you to provide required information, such as your PyPI username, reason for request, and acknowledgement of the PSF Code of Conduct.

Q: Why do I need to provide my PyPI username?

A: Your PyPI username is required to identify your account and ensure that you're the rightful owner of the account.

Q: What is the PSF Code of Conduct?

A: The PSF Code of Conduct is a set of guidelines that PyPI users must follow to ensure a safe and respectful community. By agreeing to follow the PSF Code of Conduct, you're acknowledging that you'll adhere to these guidelines.

Q: Why do I need to acknowledge the PSF Code of Conduct?

A: Acknowledging the PSF Code of Conduct is a requirement for account recovery. By doing so, you're ensuring that you'll follow the guidelines and maintain a positive community.

Q: What happens after I submit my account recovery request?

A: After submitting your account recovery request, PyPI will review your request and verify your identity. This process may take some time, so please be patient.

Q: How long does it take to process an account recovery request?

A: The processing time for an account recovery request may vary depending on the complexity of the request and the availability of PyPI support. Please allow a significant amount of time for your request to be processed.

Q: What if I don't have access to my email address?

A: If you don't have access to your email address, you may need to contact PyPI support for assistance. They'll guide you through the process of recovering your account.

Q: Can I recover my account if I've forgotten my password?

A: Yes, you can recover your account if you've forgotten your password. Go to the PyPI login page and click on "Forgot Password." Enter your email address associated with your PyPI account, and you'll receive a password reset link.

Q: What if I've lost access to my 2FA app?

A: If you've lost access to your 2FA app, you can try to recover your account using your email address. Go to the PyPI login page and click on "Forgot Password." Enter your email address associated with your PyPI account, and you'll receive a password reset link.

Q: Can I recover my account if I've lost access to my recovery codes?

A: Yes, you can recover your account if you've lost access to your recovery codes. Go to the PyPI account recovery request page and fill out the form with the required information. Attach the required documents, such as a copy of your government-issued ID or proof of address, to verify your identity.

Q: How do I know if my account recovery request has been approved?

A: Once your account recovery request has been approved, you'll receive an email from PyPI with instructions on how to regain access to your account.

Conclusion

Losing access to your PyPI account can be frustrating, but there are steps you can take to recover your account. By following the account recovery process and submitting a request, you can regain access to your account and continue managing your packages. Remember to always keep your recovery codes safe and up-to-date to avoid account lockout in the future.

Additional Tips

  • Keep your recovery codes safe: Make sure to store your recovery codes in a secure location, such as a password manager or a safe.
  • Update your recovery codes regularly: Renew your recovery codes periodically to ensure they remain valid.
  • Contact PyPI support: If you're experiencing issues with your account recovery request, contact PyPI support for assistance.

By following these tips and guidelines, you can recover your PyPI account and continue managing your packages with ease.