Analytics Request (GA Or DD): Claim Letters Downloads - Aggregate And By Letter Type

Apr 25, 2025 by ADMIN 85 views

**Analytics Request: Claim Letters Downloads - Aggregate and by Letter Type**

Introduction

As part of our ongoing efforts to improve the Claims Status Tool (CST) in the mobile app, we are requesting analytics support to track mobile claim letter downloads in aggregate and by type of claim letter. This request aims to provide valuable insights into user behavior and help us make data-driven decisions to enhance the user experience.

Problem Statement

Currently, users can download their claim letters from two places within the mobile app:

Claims > Claim letters
Claims > Claims history > Closed > Decision letter ready > Get claim letters

However, we lack a comprehensive reporting system to track mobile downloads of claim letters in aggregate and by type of claim letter. This limitation hinders our ability to understand user behavior and make informed decisions to improve the app.

Solution Overview

To address this issue, we propose implementing a reporting system in Google Analytics (GA) or DataDog (DD) to track mobile claim letter downloads. This system will provide us with the necessary insights to understand user behavior and make data-driven decisions.

Current Reporting Systems

We currently have two DataDog reports that provide some level of insight into mobile claim letter downloads:

DataDog report on mobile Benefits Letters: This report shows data by letter, but it lacks a tabular view, making it cumbersome to extract data.
DataDog report on mobile Claim Letter downloads: This report provides an aggregate view, but it doesn't give a number of downloads per letter type.

We also have two Google Analytics reports that provide aggregate and by-letter reporting for web:

GA web Downloads by letter type for benefits letters: This report provides aggregate and by-letter reporting for web benefits letters.
GA web Downloads by letter type for claim letters: This report provides aggregate and by-letter reporting for web claim letters.

Features Impacted

This change request primarily relates to the Claim Letters feature in the mobile app.

Documentation Links

No relevant documentation links are provided for this change request.

Necessary Materials

Our team does not require any changes to be made to the mobile app to implement this reporting system.

Stakeholder Discussion

This change request has not been discussed with VAHB POs (Rachel, Ryan, or Don) or agreed upon by all impacted VA stakeholders.

Ideal Due Date

Our ideal due date for this change request is May 31, 2025, to enable us to report at the end of Q3.

Implementation Plan

To implement this reporting system, we propose the following steps:

Configure GA or DD: Set up a new report in GA or DD to track mobile claim letter downloads.
Define metrics: Define the necessary metrics to track, including aggregate and by-letter downloads.
Set up data collection: Configure data collection to track user behavior and download metrics.
Develop reporting dashboard: Develop a reporting dashboard to provide insights into user behavior and download metrics.

Conclusion

Implementing a reporting system in GA or DD to track mobile claim letter downloads will provide us with valuable insights into user behavior and enable us to make data-driven decisions to enhance the user experience. We believe that this change request is essential to improving the Claims Status Tool and look forward to implementing it.

Recommendations

We recommend that the VAHB POs (Rachel, Ryan, or Don) and all impacted VA stakeholders discuss and agree upon this change request to ensure a smooth implementation process.

Timeline

We propose the following timeline for implementing this change request:

Week 1-2: Configure GA or DD and define metrics.
Week 3-4: Set up data collection and develop reporting dashboard.
Week 5: Implement and test the reporting system.
Week 6: Launch the reporting system and provide training to stakeholders.

Resources

We will require the following resources to implement this change request:

GA or DD account: We will need access to a GA or DD account to set up the reporting system.
Development team: We will require a development team to configure GA or DD and develop the reporting dashboard.
Testing team: We will need a testing team to test the reporting system and ensure it meets our requirements.

Risks and Mitigation Strategies

We identify the following risks and mitigation strategies:

Risk 1: Insufficient resources to implement the change request.
- Mitigation strategy: We will prioritize the change request and allocate necessary resources to ensure its timely implementation.
Risk 2: Technical issues with GA or DD configuration.
- Mitigation strategy: We will work closely with the development team to ensure that the GA or DD configuration is correct and functional.
Risk 3: Stakeholder buy-in and agreement.
- Mitigation strategy: We will engage with the VAHB POs (Rachel, Ryan, or Don) and all impacted VA stakeholders to ensure that they are aware of the change request and its benefits.
  Q&A: Analytics Request - Claim Letters Downloads - Aggregate and by Letter Type ====================================================================================

Introduction

Q: What is the current state of claim letter downloads in the mobile app?

A: Currently, users can download their claim letters from two places within the mobile app:

Claims > Claim letters
Claims > Claims history > Closed > Decision letter ready > Get claim letters

However, we lack a comprehensive reporting system to track mobile downloads of claim letters in aggregate and by type of claim letter.

Q: What is the proposed solution to address this issue?

A: We propose implementing a reporting system in Google Analytics (GA) or DataDog (DD) to track mobile claim letter downloads. This system will provide us with the necessary insights to understand user behavior and make data-driven decisions.

Q: What are the current reporting systems in place?

A: We currently have two DataDog reports that provide some level of insight into mobile claim letter downloads:

DataDog report on mobile Benefits Letters: This report shows data by letter, but it lacks a tabular view, making it cumbersome to extract data.
DataDog report on mobile Claim Letter downloads: This report provides an aggregate view, but it doesn't give a number of downloads per letter type.

We also have two Google Analytics reports that provide aggregate and by-letter reporting for web:

GA web Downloads by letter type for benefits letters: This report provides aggregate and by-letter reporting for web benefits letters.
GA web Downloads by letter type for claim letters: This report provides aggregate and by-letter reporting for web claim letters.

Q: What are the features impacted by this change request?

A: This change request primarily relates to the Claim Letters feature in the mobile app.

Q: What is the ideal due date for this change request?

A: Our ideal due date for this change request is May 31, 2025, to enable us to report at the end of Q3.

Q: What is the implementation plan for this change request?

A: To implement this reporting system, we propose the following steps:

Configure GA or DD: Set up a new report in GA or DD to track mobile claim letter downloads.
Define metrics: Define the necessary metrics to track, including aggregate and by-letter downloads.
Set up data collection: Configure data collection to track user behavior and download metrics.
Develop reporting dashboard: Develop a reporting dashboard to provide insights into user behavior and download metrics.

Q: What are the resources required to implement this change request?

A: We will require the following resources to implement this change request:

GA or DD account: We will need access to a GA or DD account to set up the reporting system.
Development team: We require a development team to configure GA or DD and develop the reporting dashboard.
Testing team: We will need a testing team to test the reporting system and ensure it meets our requirements.

Q: What are the risks and mitigation strategies associated with this change request?

A: We identify the following risks and mitigation strategies:

Risk 1: Insufficient resources to implement the change request.
- Mitigation strategy: We will prioritize the change request and allocate necessary resources to ensure its timely implementation.
Risk 2: Technical issues with GA or DD configuration.
- Mitigation strategy: We will work closely with the development team to ensure that the GA or DD configuration is correct and functional.
Risk 3: Stakeholder buy-in and agreement.
- Mitigation strategy: We will engage with the VAHB POs (Rachel, Ryan, or Don) and all impacted VA stakeholders to ensure that they are aware of the change request and its benefits.