Bug: Files (Preview) Application Crashes Immediately After Performing [SHIFT] + [RMB] On A File

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Bug: Files (Preview) Application Crashes Immediately After Performing [SHIFT] + [RMB] on a File

Introduction

The Files (Preview) application is a crucial tool for Windows users, providing a seamless and efficient way to manage files and folders. However, a recent issue has been reported where the application crashes immediately after performing a specific key sequence. In this article, we will delve into the details of this bug, explore the steps to reproduce it, and provide additional information to help resolve the issue.

Description

The Files (Preview) application version 3.9.7.0 on Windows build 10.0.26100.0 crashes immediately when selecting a file with the right mouse button (RMB) while holding the SHIFT key. This key sequence is equivalent to the File Explorer functionality of directly opening the legacy Windows context menu on Windows 11. The error is recorded in the debug.log file, which indicates a LayoutCycleException.

Layout Cycle Detected

The debug.log file contains the following entry:

2025-04-25 12:59:06.0768|Error|Microsoft.UI.Xaml.LayoutCycleException: The text associated with this error code could not be found.

Layout cycle detected.  Layout could not complete.

This error suggests that the application is experiencing a layout cycle, which is a complex issue that can be challenging to resolve.

Steps To Reproduce

To reproduce this bug, follow these steps:

  1. Open the Files (Preview) application.
  2. Select any file with the right mouse button (RMB) while holding the SHIFT key.
  3. Observe the Files (Preview) application crashing and closing immediately.

Files Version

The Files (Preview) application version affected by this bug is 3.9.7.0.

Windows Version

The Windows version affected by this bug is 10.0.26100.0.

User ID

The user ID associated with this bug is 723ed144-cc4c-4443-8dc4-e1829e471c9e.

Log File

The debug.log file containing the error entry is available for download at debug - Copy.log.

Possible Causes

There are several possible causes for this bug, including:

  • Layout Cycle: The application is experiencing a layout cycle, which can be caused by a complex layout or a bug in the layout code.
  • Context Menu: The application is attempting to open the legacy Windows context menu, which may be causing the crash.
  • SHIFT Key: The application is not handling the SHIFT key correctly, which may be causing the crash.

Resolving the Issue

To resolve this issue, the following steps can be taken:

  • Update the Application: Ensure that the Files (Preview) application is up-to-date, as newer versions may have fixed this bug.
  • Disable the Legacy Context Menu: Disable the legacy context menu in the File Explorer settings to see if it resolves the issue.
  • Check for Conflicting Extensions: Check for any conflicting extensions or plugins that may be causing the issue.
  • Contact Support: If none of the above steps resolve the issue, contact Microsoft support for further assistance.

Conclusion

The Files (Preview) application crashing immediately after performing the [] + [RMB] key sequence is a complex issue that requires a thorough investigation. By following the steps outlined in this article, users can reproduce the bug and provide additional information to help resolve the issue.
Bug: Files (Preview) Application Crashes Immediately After Performing [SHIFT] + [RMB] on a File - Q&A

Introduction

In our previous article, we explored the issue of the Files (Preview) application crashing immediately after performing the [SHIFT] + [RMB] key sequence. In this article, we will provide a Q&A section to help users better understand the issue and provide additional information to help resolve it.

Q: What is the Files (Preview) application?

A: The Files (Preview) application is a tool provided by Microsoft that allows users to manage files and folders in a seamless and efficient way.

Q: What is the [SHIFT] + [RMB] key sequence?

A: The [SHIFT] + [RMB] key sequence is equivalent to the File Explorer functionality of directly opening the legacy Windows context menu on Windows 11.

Q: What is the error message recorded in the debug.log file?

A: The error message recorded in the debug.log file is a LayoutCycleException, which indicates that the application is experiencing a layout cycle.

Q: What is a layout cycle?

A: A layout cycle is a complex issue that can occur when the application is unable to complete its layout, resulting in a crash.

Q: What are the possible causes of this bug?

A: The possible causes of this bug include:

  • Layout Cycle: The application is experiencing a layout cycle, which can be caused by a complex layout or a bug in the layout code.
  • Context Menu: The application is attempting to open the legacy Windows context menu, which may be causing the crash.
  • SHIFT Key: The application is not handling the SHIFT key correctly, which may be causing the crash.

Q: How can I resolve this issue?

A: To resolve this issue, you can try the following steps:

  • Update the Application: Ensure that the Files (Preview) application is up-to-date, as newer versions may have fixed this bug.
  • Disable the Legacy Context Menu: Disable the legacy context menu in the File Explorer settings to see if it resolves the issue.
  • Check for Conflicting Extensions: Check for any conflicting extensions or plugins that may be causing the issue.
  • Contact Support: If none of the above steps resolve the issue, contact Microsoft support for further assistance.

Q: What should I do if I am experiencing this issue?

A: If you are experiencing this issue, we recommend that you try the steps outlined above to resolve the issue. If the issue persists, contact Microsoft support for further assistance.

Q: Is this issue specific to Windows 11?

A: No, this issue is not specific to Windows 11. However, the [SHIFT] + [RMB] key sequence is a Windows 11-specific feature.

Q: Can I prevent this issue from occurring?

A: Yes, you can prevent this issue from occurring by disabling the legacy context menu in the File Explorer settings.

Conclusion

The Files (Preview) application crashing immediately after performing the [SHIFT] + [RMB] key sequence is a complex issue that requires a thorough investigation. By following the steps outlined in this article, users can reproduce the bug and provide additional information to help resolve the issue.