Can't Update Current Playtime

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Introduction

Are you experiencing issues with updating your playtime in a game using the HowLongToBeat extension in Playnite? You're not alone. Many users have reported similar problems, and in this article, we'll delve into the possible causes and solutions to help you resolve the issue.

Describe the Bug

The problem arises when trying to update a game's playtime. Despite following the usual steps, nothing happens, and the logs reveal a series of errors and warnings. The logs show that the HowLongToBeat extension is attempting to refresh the database, but it's unable to find a storefront for the game, resulting in an unauthorized web error.

Logs

Here's a snippet of the logs that indicate the issue:

07-05 17:57:54.596|INFO |HowLongToBeat#HowLongToBeatDatabase:RefreshNoLoader(FINAL FANTASY VII REBIRTH - a97f6985-f184-4d3b-b42f-8b34bd4deda6)
07-05 17:57:58.329|WARN |HowLongToBeat#HowLongToBeatDatabase:No storefront find for FINAL FANTASY VII REBIRTH
07-05 17:57:58.416|INFO |HowLongToBeat#<GetEditData>d__77:GetEditData(FINAL FANTASY VII REBIRTH, 41734495)
07-05 17:57:58.578|ERROR|HowLongToBeat#<PostStringDataPayload>d__21:Web error with status code Unauthorized
07-05 17:57:58.578|INFO |HowLongToBeat#<>c__DisplayClass28_0:Task SetCurrentPlaytime() - 00:00.37 for 1/1 items

To Reproduce

To reproduce the behavior, follow these steps:

  1. Right-click a game in your Playnite library.
  2. Click on "HowLongToBeat" from the context menu.
  3. Click on "Set your current playtime" from the HowLongToBeat menu.

Expected Behavior

When you follow the steps above, you expect the playtime to be set to the value you see in Playnite. However, the actual behavior is that nothing happens, and the logs reveal errors and warnings.

Possible Causes

Based on the logs, there are several possible causes for the issue:

  1. Unauthorized Web Error: The logs indicate that there's an unauthorized web error with a status code of 401. This suggests that the HowLongToBeat extension is unable to authenticate with the HowLongToBeat API.
  2. No Storefront Found: The logs also show that the HowLongToBeat extension is unable to find a storefront for the game. This could be due to a variety of reasons, including a missing or incorrect storefront ID.
  3. Database Refresh Issues: The logs indicate that the HowLongToBeat extension is attempting to refresh the database, but it's unable to do so successfully.

Solutions

To resolve the issue, try the following solutions:

  1. Check Your Storefront ID: Ensure that your storefront ID is correct and up-to-date. You can check your storefront ID in the HowLongToBeat settings.
  2. Update Your HowLongToBeat Extension: Make sure that your HowLongToBeat extension is up-to-date You can check for updates in the Playnite store.
  3. Clear Your Cache: Clear your cache and try again. This may resolve any issues related to database refreshes.
  4. Contact HowLongToBeat Support: If none of the above solutions work, contact HowLongToBeat support for further assistance.

Conclusion

Updating your playtime in a game using the HowLongToBeat extension in Playnite can be a frustrating experience, especially when it doesn't work as expected. By understanding the possible causes and solutions outlined in this article, you should be able to resolve the issue and enjoy seamless playtime updates.

Additional Tips

  • Make sure that your HowLongToBeat extension is compatible with your version of Playnite.
  • Check your internet connection and ensure that it's stable.
  • If you're using a VPN, try disabling it and see if it resolves the issue.

Related Issues

Frequently Asked Questions

  • Q: Why is my playtime not updating? A: There could be several reasons for this, including an unauthorized web error, no storefront found, or database refresh issues.
  • Q: How do I update my HowLongToBeat extension? A: You can update your HowLongToBeat extension by checking for updates in the Playnite store.
  • Q: What should I do if none of the above solutions work? A: Contact HowLongToBeat support for further assistance.

Introduction

In our previous article, we explored the issue of not being able to update your playtime in a game using the HowLongToBeat extension in Playnite. We discussed the possible causes and solutions to help you resolve the issue. In this article, we'll provide a Q&A section to address some of the most frequently asked questions related to this issue.

Q&A

Q: Why is my playtime not updating?

A: There could be several reasons for this, including an unauthorized web error, no storefront found, or database refresh issues. To troubleshoot the issue, you can check your logs for any errors or warnings.

Q: How do I update my HowLongToBeat extension?

A: You can update your HowLongToBeat extension by checking for updates in the Playnite store. Make sure that your extension is compatible with your version of Playnite.

Q: What should I do if none of the above solutions work?

A: If none of the above solutions work, contact HowLongToBeat support for further assistance. They may be able to provide additional guidance or help you resolve the issue.

Q: Why is my storefront ID not working?

A: If your storefront ID is not working, it may be due to a missing or incorrect storefront ID. You can check your storefront ID in the HowLongToBeat settings and ensure that it's correct.

Q: How do I clear my cache in Playnite?

A: To clear your cache in Playnite, follow these steps:

  1. Open Playnite and go to Settings.
  2. Click on the "Cache" tab.
  3. Click on the "Clear Cache" button.

Q: What is the difference between a storefront ID and a game ID?

A: A storefront ID is a unique identifier for a storefront, while a game ID is a unique identifier for a game. You need to use the correct storefront ID for the game you're trying to update.

Q: Can I use a VPN with HowLongToBeat?

A: While it's not recommended to use a VPN with HowLongToBeat, it may not cause any issues. However, if you're experiencing problems, try disabling your VPN and see if it resolves the issue.

Q: How do I contact HowLongToBeat support?

A: You can contact HowLongToBeat support by visiting their website and submitting a support ticket. They'll respond to your query as soon as possible.

Additional Tips

  • Make sure that your HowLongToBeat extension is compatible with your version of Playnite.
  • Check your internet connection and ensure that it's stable.
  • If you're using a VPN, try disabling it and see if it resolves the issue.

Related Issues

Conclusion

We hope that this Q&A section has helped you resolve any issues you were experiencing with updating your playtime in a game using the HowLongToBeat extension in Playnite. If you have any further questions or concerns, don't hesitate to contact HowLongToBeat support.

Additional Resources

Frequently Asked Questions

  • Q: Why is my playtime not updating? A: There could be several reasons for this, including an unauthorized web error, no storefront found, or database refresh issues.
  • Q: How do I update my HowLongToBeat extension? A: You can update your HowLongToBeat extension by checking for updates in the Playnite store.
  • Q: What should I do if none of the above solutions work? A: If none of the above solutions work, contact HowLongToBeat support for further assistance.