Enatega Restaurant + Rider App: No Notification Or Sound Alert For New Orders When The App Is Closed.

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Enatega Restaurant + Rider App: No Notification or Sound Alert for New Orders When the App is Closed

Bug Description

The Enatega Restaurant + Rider App is designed to provide a seamless experience for both restaurants and riders. However, a critical issue has been identified that affects the app's functionality when it is closed. When the app is closed, neither the restaurant nor the rider receives any notification or sound alert for new orders. This leads to missed orders and delays in processing, ultimately impacting the overall efficiency and customer satisfaction.

Steps to Reproduce the Bug

To reproduce the bug, follow these steps:

  1. Ensure the App is Installed and Logged In: Install the Enatega Restaurant + Rider App on your smartphone and log in as a restaurant or rider.
  2. Close the App Completely: Close the app completely by swiping it away from the recent apps list or force closing it if needed.
  3. Place a New Order: Place a new order from the customer side using the app or the website.
  4. Observe the Lack of Notification: Observe that no notification or sound alert is received by the restaurant or rider, even though a new order has been placed.

Expected Behavior

The expected behavior of the Enatega Restaurant + Rider App is to send a push notification or play a beep sound to alert the restaurant and rider about the new order, even when the app is closed. This ensures that both parties are informed and can take immediate action to process the order, reducing the likelihood of missed orders and delays.

Smartphone Details

The bug was reproduced on the following smartphone:

  • Device: iPhone 12
  • OS: iOS
  • Browser/Application: Enatega Restaurant + Rider App
  • Version: Latest version available on the App Store

Impact of the Bug

The lack of notification or sound alert for new orders when the app is closed has a significant impact on the overall efficiency and customer satisfaction of the Enatega Restaurant + Rider App. It leads to missed orders, delays in processing, and ultimately affects the reputation of the app and its users.

Solution and Recommendations

To resolve this issue, the Enatega Restaurant + Rider App development team should implement the following solutions:

  1. Push Notification System: Integrate a push notification system that sends notifications to the restaurant and rider even when the app is closed.
  2. Sound Alert: Implement a sound alert system that plays a beep sound when a new order is received, even when the app is closed.
  3. Background Processing: Ensure that the app processes new orders in the background, even when the app is closed, to minimize delays and missed orders.

By implementing these solutions, the Enatega Restaurant + Rider App can provide a seamless experience for both restaurants and riders, reducing the likelihood of missed orders and delays, and ultimately improving customer satisfaction.

Conclusion

The Enatega Restaurant + Rider App is a valuable tool for both restaurants and riders, but the lack of notification or sound alert for new orders when the app is closed is a critical issue that needs to be addressed. By implementing a push notification system, sound alert, and background processing, the app development team can resolve this issue and provide a seamless experience for all users.
Enatega Restaurant + Rider App: No Notification or Sound Alert for New Orders When the App is Closed - Q&A

Frequently Asked Questions

The Enatega Restaurant + Rider App is designed to provide a seamless experience for both restaurants and riders. However, a critical issue has been identified that affects the app's functionality when it is closed. In this Q&A article, we will address some of the most frequently asked questions related to this issue.

Q: What is the issue with the Enatega Restaurant + Rider App?

A: The issue with the Enatega Restaurant + Rider App is that when it is closed, neither the restaurant nor the rider receives any notification or sound alert for new orders. This leads to missed orders and delays in processing.

Q: Why is this issue important?

A: This issue is important because it affects the overall efficiency and customer satisfaction of the Enatega Restaurant + Rider App. Missed orders and delays in processing can lead to a negative experience for both restaurants and riders, ultimately affecting the reputation of the app and its users.

Q: How can I reproduce the bug?

A: To reproduce the bug, follow these steps:

  1. Ensure the app is installed and logged in as a restaurant or rider.
  2. Close the app completely by swiping it away from the recent apps list or force closing it if needed.
  3. Place a new order from the customer side using the app or the website.
  4. Observe that no notification or sound alert is received by the restaurant or rider, even though a new order has been placed.

Q: What is the expected behavior of the Enatega Restaurant + Rider App?

A: The expected behavior of the Enatega Restaurant + Rider App is to send a push notification or play a beep sound to alert the restaurant and rider about the new order, even when the app is closed.

Q: Why doesn't the app send notifications when it is closed?

A: The app does not send notifications when it is closed because of a technical issue that needs to be addressed. The app development team is working to resolve this issue and provide a seamless experience for all users.

Q: What can I do to resolve this issue?

A: To resolve this issue, the Enatega Restaurant + Rider App development team should implement the following solutions:

  1. Push notification system: Integrate a push notification system that sends notifications to the restaurant and rider even when the app is closed.
  2. Sound alert: Implement a sound alert system that plays a beep sound when a new order is received, even when the app is closed.
  3. Background processing: Ensure that the app processes new orders in the background, even when the app is closed, to minimize delays and missed orders.

Q: When can I expect the issue to be resolved?

A: The Enatega Restaurant + Rider App development team is working to resolve this issue as soon as possible. We will provide updates on the status of the issue and the expected resolution date.

Q: How can I stay informed about the status of the issue?

A: You can stay informed about the status of the issue by following the Enatega Restaurant + Rider App social media accounts or by checking the app's website for updates.

Conclusion

The Enatega Restaurant + Rider App is a valuable for both restaurants and riders, but the lack of notification or sound alert for new orders when the app is closed is a critical issue that needs to be addressed. By understanding the issue and its impact, we can work together to resolve this issue and provide a seamless experience for all users.