Enatega Restaurant + Rider App: No Notification Or Sound Alert For New Orders When The App Is Closed.

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Enatega Restaurant + Rider App: No Notification or Sound Alert for New Orders When the App is Closed

Bug Description

The Enatega Restaurant + Rider App is designed to facilitate seamless communication and order management between restaurants, riders, and customers. However, a critical issue has been identified that affects the app's functionality when it is closed. When the app is closed, neither the restaurant nor the rider receives any notification or sound alert for new orders. This leads to missed orders and delays in processing, ultimately impacting the overall customer experience and the restaurant's efficiency.

Steps to Reproduce the Bug

To reproduce the bug, follow these steps:

  1. Ensure the app is installed and logged in as a restaurant or rider: Download and install the Enatega Restaurant + Rider App on your smartphone. Log in to the app using your credentials, either as a restaurant owner or a rider.
  2. Close the app completely (force close if needed): Close the app by swiping it away from the recent apps list or by force-closing it from the app settings. This will ensure that the app is completely closed and not running in the background.
  3. Place a new order from the customer side: Open the Enatega app on your customer's smartphone and place a new order. This will trigger the notification system to alert the restaurant and rider about the new order.
  4. Observe that no notification or sound alert is received by the restaurant or rider: After placing the new order, observe that neither the restaurant nor the rider receives any notification or sound alert about the new order. This indicates that the bug is reproducible.

Expected Behavior

The expected behavior of the Enatega Restaurant + Rider App is to send a push notification or play a beep sound to alert the restaurant and rider about the new order, even when the app is closed. This ensures that the restaurant and rider are notified promptly about new orders, enabling them to process and fulfill the orders efficiently.

Smartphone Details

The bug was reproduced on the following smartphone:

  • Device: iPhone 12
  • OS: iOS
  • Browser/Application: Enatega Restaurant + Rider App
  • Version: Latest version (14.2)

Impact of the Bug

The bug has a significant impact on the Enatega Restaurant + Rider App's functionality, particularly when it comes to order management and communication between restaurants, riders, and customers. The lack of notification or sound alert when the app is closed leads to missed orders and delays in processing, ultimately affecting the overall customer experience and the restaurant's efficiency.

Solution and Recommendations

To resolve this bug, the Enatega development team should implement a push notification system that sends alerts to the restaurant and rider even when the app is closed. This can be achieved by integrating a third-party push notification service, such as Firebase Cloud Messaging (FCM) or Apple Push Notification service (APNs). Additionally, the team should ensure that the app is designed to receive notifications even when it is closed, by implementing a background notification system.

Conclusion

The Enatega Restaurant + Rider App's failure to send notifications or sound alerts when the app is closed is a critical issue that affects the app's functionality and the overall customer experience. By reproducing the bug and understanding its impact, the Enatega development team can implement a solution to resolve this issue and ensure that the app functions as expected.
Enatega Restaurant + Rider App: No Notification or Sound Alert for New Orders When the App is Closed - Q&A

Frequently Asked Questions

The Enatega Restaurant + Rider App's failure to send notifications or sound alerts when the app is closed has raised several questions among users. Below are some of the most frequently asked questions and their answers:

Q: What is the cause of the bug?

A: The cause of the bug is the Enatega Restaurant + Rider App's failure to implement a push notification system that sends alerts to the restaurant and rider even when the app is closed.

Q: Why is this bug a problem?

A: This bug is a problem because it leads to missed orders and delays in processing, ultimately affecting the overall customer experience and the restaurant's efficiency.

Q: How can I reproduce the bug?

A: To reproduce the bug, follow these steps:

  1. Ensure the app is installed and logged in as a restaurant or rider.
  2. Close the app completely (force close if needed).
  3. Place a new order from the customer side.
  4. Observe that no notification or sound alert is received by the restaurant or rider.

Q: What is the expected behavior of the app?

A: The expected behavior of the Enatega Restaurant + Rider App is to send a push notification or play a beep sound to alert the restaurant and rider about the new order, even when the app is closed.

Q: Can I fix the bug myself?

A: No, it is not recommended to try to fix the bug yourself. The Enatega development team should implement a solution to resolve this issue.

Q: When will the bug be fixed?

A: The Enatega development team is working to resolve this issue as soon as possible. However, a specific timeline for the fix has not been announced.

Q: How can I stay updated on the status of the bug fix?

A: You can stay updated on the status of the bug fix by following the Enatega social media accounts or by checking the app's update history.

Q: Will the bug fix affect my app data or settings?

A: No, the bug fix will not affect your app data or settings. The fix will only resolve the issue of notifications not being sent when the app is closed.

Q: Can I report other issues with the app?

A: Yes, you can report other issues with the app by contacting the Enatega support team or by submitting a feedback form through the app.

Q: How can I provide feedback on the app?

A: You can provide feedback on the app by contacting the Enatega support team or by submitting a feedback form through the app.

Conclusion

The Enatega Restaurant + Rider App's failure to send notifications or sound alerts when the app is closed is a critical issue that affects the app's functionality and the overall customer experience. By understanding the cause and impact of the bug, users can better navigate the issue and provide feedback to the Enatega development team.