[Feature Request] API Support To Pause/close/reopen Individual Typebot Sessions

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Feature Request: Enhancing API Support for Typebot Sessions

Introduction

As Typebot continues to evolve and integrate with various live chat platforms, the need for more advanced API support has become increasingly evident. Currently, there is no way to control the status of an individual session via the API, such as pausing, closing, or reopening a bot for a specific user in real-time. This limitation creates a significant challenge when integrating Typebot with live chat platforms, where a seamless flow is crucial for providing an exceptional user experience.

The Current Limitation

When integrating Typebot with live chat platforms, such as Chatwoot or Zendesk, the ideal flow would be:

  • The bot handles the initial conversation.
  • A human agent takes over, and the bot needs to pause to avoid conflict.
  • After the human interaction ends, the bot resumes automatically.

However, this can only be handled via frontend hacks or conditional flows inside the bot, which are not reliable and can break easily. This creates a significant limitation, making it challenging to provide a seamless user experience.

Proposal: PATCH /api/v1/sessions/{sessionId}/status

To address this limitation, we propose the introduction of a new API endpoint: PATCH /api/v1/sessions/{sessionId}/status. This endpoint would allow developers to control the status of an individual session, enabling them to pause, close, or reopen the bot for a specific user in real-time.

The request body for this endpoint would be:

{
  "status": "paused" | "closed" | "opened"
}

Real-World Example

To illustrate the benefits of this proposal, let's consider a real-world example. When integrating Typebot with Chatwoot, a human agent joins the conversation, and we would like to send a PATCH request to pause the bot for that session. Once the conversation is marked as resolved in Chatwoot, we would send another PATCH to reopen the bot session. This prevents the bot from sending messages while a human is in control, ensuring a seamless user experience.

Benefits

The introduction of this API endpoint would bring several benefits, including:

  • Cleaner integration with CRMs and support platforms: By providing a native API endpoint for controlling session status, developers can integrate Typebot with CRMs and support platforms more efficiently, reducing the need for manual workarounds.
  • Avoids fragile and manual workarounds on the frontend: The current approach of using frontend hacks or conditional flows inside the bot can break easily, leading to a poor user experience. By introducing a native API endpoint, developers can avoid these fragile workarounds and ensure a more reliable integration.
  • Enables smarter automations and state management based on session status: With the ability to control session status in real-time, developers can create more sophisticated automations and state management systems, providing a more personalized user experience.

Note

The current workaround using Evolution API 2.0 is not functional for this use case. Implementing native support for session status through the official Meta API integration would be a much more reliable and scalable solution. By introducing this API endpoint, we can provide a more seamless and efficient integration experience for developers, ultimately enhancing the user experience for Typebot users.

Conclusion

In conclusion, the introduction of a new API endpoint, PATCHapi/v1/sessions/{sessionId}/status, would significantly enhance the API support for Typebot sessions. By providing a native endpoint for controlling session status, developers can integrate Typebot with live chat platforms more efficiently, avoid fragile workarounds, and create more sophisticated automations and state management systems. We believe that this proposal would bring numerous benefits to developers and users alike, and we look forward to implementing this feature in the near future.
Q&A: Enhancing API Support for Typebot Sessions

Introduction

In our previous article, we proposed the introduction of a new API endpoint, PATCH /api/v1/sessions/{sessionId}/status, to enhance the API support for Typebot sessions. This endpoint would allow developers to control the status of an individual session, enabling them to pause, close, or reopen the bot for a specific user in real-time. In this article, we will address some of the frequently asked questions (FAQs) related to this proposal.

Q: What is the current limitation with Typebot's API support?

A: Currently, there is no way to control the status of an individual session via the API, such as pausing, closing, or reopening a bot for a specific user in real-time. This limitation creates a significant challenge when integrating Typebot with live chat platforms, where a seamless flow is crucial for providing an exceptional user experience.

Q: How does the proposed API endpoint address this limitation?

A: The proposed API endpoint, PATCH /api/v1/sessions/{sessionId}/status, would allow developers to control the status of an individual session in real-time. This would enable them to pause, close, or reopen the bot for a specific user, ensuring a seamless user experience.

Q: What are the benefits of introducing this API endpoint?

A: The introduction of this API endpoint would bring several benefits, including:

  • Cleaner integration with CRMs and support platforms
  • Avoids fragile and manual workarounds on the frontend
  • Enables smarter automations and state management based on session status

Q: How would this API endpoint be used in a real-world scenario?

A: To illustrate the benefits of this proposal, let's consider a real-world example. When integrating Typebot with Chatwoot, a human agent joins the conversation, and we would like to send a PATCH request to pause the bot for that session. Once the conversation is marked as resolved in Chatwoot, we would send another PATCH to reopen the bot session. This prevents the bot from sending messages while a human is in control, ensuring a seamless user experience.

Q: Is the current workaround using Evolution API 2.0 functional for this use case?

A: No, the current workaround using Evolution API 2.0 is not functional for this use case. Implementing native support for session status through the official Meta API integration would be a much more reliable and scalable solution.

Q: How would this API endpoint be implemented?

A: The implementation of this API endpoint would involve creating a new endpoint, PATCH /api/v1/sessions/{sessionId}/status, that accepts a request body with the status of the session. The endpoint would then update the session status accordingly, ensuring a seamless user experience.

Q: What are the potential challenges or limitations of implementing this API endpoint?

A: Some potential challenges or limitations of implementing this API endpoint include:

  • Ensuring that the API endpoint is secure and reliable
  • Ensuring that the API endpoint is scalable and can handle a large volume of requests
  • Ensuring that the API endpoint is compatible with various live chat platforms and CRMs

Q: How can developers get started with implementing this API endpoint?

A: Developers can get started with implementing this API endpoint by:

  • Reviewing the proposed API endpoint and its benefits
  • Understanding the implementation details and potential challenges
  • Testing the API endpoint in a development environment
  • Providing feedback and suggestions for improvement

Conclusion

In conclusion, the introduction of a new API endpoint, PATCH /api/v1/sessions/{sessionId}/status, would significantly enhance the API support for Typebot sessions. By providing a native endpoint for controlling session status, developers can integrate Typebot with live chat platforms more efficiently, avoid fragile workarounds, and create more sophisticated automations and state management systems. We believe that this proposal would bring numerous benefits to developers and users alike, and we look forward to implementing this feature in the near future.