Hue External PIR Not Reporting The LUX Update For Hours

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Introduction

As a homeowner, you rely on your smart home devices to provide you with accurate and timely information. However, when issues arise, it can be frustrating and disrupt your daily routine. In this article, we will explore a specific issue with the Hue External PIR (Passive Infrared Sensor) not reporting the LUX update for hours. We will delve into the possible causes, provide troubleshooting steps, and offer solutions to get your device up and running again.

Description of the issue

The Hue External PIR is a popular device used to detect motion and provide an external LUX value for use in multiple routines. However, since the recent update, users have reported that their device is not reporting the LUX update for hours. This issue is quite new and has only occurred since the recent update, making it a pressing concern for those affected.

Symptoms

If you are experiencing this issue, you may notice that your routines are not working as expected, and the LUX value is not being displayed. You may also notice that forcing a refresh of the Zigbee2MQTT sensor resolves the issue temporarily, but the problem persists.

Addon version

The affected addon version is V2.3.0-1. It is essential to note that this issue may be specific to this version, and updating to a newer version may resolve the problem.

Platform

The affected platform is Core 2025.4.4, Supervisor 2025.04.1, and Frontend 20250411.0. The operating system is Docker - Ubuntu - VM on Proxmox.

Logs of the issue (if applicable)

The following log snippet indicates the issue:

[2025-05-03 08:24:05] info: 	z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/driveway_pir', payload '{"battery":100,"device":{"applicationVersion":2,"dateCode":"20240524","friendlyName":"driveway_pir","hardwareVersion":1,"ieeeAddr":"0x0017880106458d1d","manufacturerID":4107,"manufacturerName":"Philips","model":"9290019758","networkAddress":64927,"powerSource":"Battery","softwareBuildID":"67.115.5","stackVersion":1,"type":"EndDevice","zclVersion":1},"illuminance":1,"illuminance_raw":231,"last_seen":"2025-05-03T07:37:39+01:00","led_indication":false,"linkquality":87,"motion_sensitivity":"medium","occupancy":false,"occupancy_timeout":10,"temperature":13.18,"update":{"installed_version":1124102917,"latest_version":1124102917,"state":"idle"},"update_available":false}'

Troubleshooting steps

To troubleshoot this issue, follow these steps:

  1. Check the addon version: Ensure that you are running the latest version of the addon. If you are running an older version, update to the latest version.
  2. Check the platform: Verify that your platform is up-to-date and running the latest version.
  3. Check the logs: Review the logs to see if there are any error messages or clues that may indicate the cause of the issue.
  4. Force a refresh: Try forcing a refresh of the Zigbee2MQTT sensor to see if it resolves the issue temporarily.
  5. Reset the device: If the issue persists, try resetting the device to its default settings.

Solutions

If the troubleshooting steps do not resolve the issue, try the following solutions:

  1. Update the device firmware: Ensure that the device firmware is up-to-date. You can check the manufacturer's website for the latest firmware updates.
  2. Reset the device: If the issue persists, try resetting the device to its default settings.
  3. Contact support: If none of the above solutions work, contact the manufacturer's support team for further assistance.

Conclusion

Q: What is the Hue External PIR?

A: The Hue External PIR (Passive Infrared Sensor) is a popular device used to detect motion and provide an external LUX value for use in multiple routines.

Q: What is the issue with the Hue External PIR?

A: The issue is that the device is not reporting the LUX update for hours, which can disrupt the functioning of multiple routines.

Q: What are the symptoms of this issue?

A: The symptoms of this issue include:

  • Routines not working as expected
  • LUX value not being displayed
  • Forcing a refresh of the Zigbee2MQTT sensor resolves the issue temporarily

Q: What is the affected addon version?

A: The affected addon version is V2.3.0-1.

Q: What is the affected platform?

A: The affected platform is Core 2025.4.4, Supervisor 2025.04.1, and Frontend 20250411.0.

Q: What is the operating system?

A: The operating system is Docker - Ubuntu - VM on Proxmox.

Q: What are the troubleshooting steps?

A: The troubleshooting steps include:

  1. Checking the addon version
  2. Checking the platform
  3. Checking the logs
  4. Forcing a refresh of the Zigbee2MQTT sensor
  5. Resetting the device

Q: What are the solutions to this issue?

A: The solutions to this issue include:

  1. Updating the device firmware
  2. Resetting the device
  3. Contacting the manufacturer's support team

Q: How can I prevent this issue from occurring in the future?

A: To prevent this issue from occurring in the future, make sure to:

  • Regularly update the addon and platform
  • Check the logs regularly
  • Force a refresh of the Zigbee2MQTT sensor periodically
  • Reset the device periodically

Q: What should I do if I am still experiencing issues after trying the troubleshooting steps and solutions?

A: If you are still experiencing issues after trying the troubleshooting steps and solutions, contact the manufacturer's support team for further assistance.

Q: Is this issue specific to the Hue External PIR?

A: This issue may be specific to the Hue External PIR, but it is also possible that it may affect other devices as well.

Q: Can I use a different device to replace the Hue External PIR?

A: Yes, you can use a different device to replace the Hue External PIR, but make sure to check the compatibility of the new device with your system before making the switch.

Q: How can I stay up-to-date with the latest information on this issue?

A: To stay up-to-date with the latest information on this issue, follow the manufacturer's support team on social media or sign up for their newsletter.