"Passkey Can’t Be Created On This Device” Error With A Google FIDO2 Key On Chrome?

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Introduction

Are you trying to set up a FIDO2 key on your Google Chrome browser but encountering the error "Passkey can’t be created on this device"? This issue can be frustrating, especially if you're trying to use a YubiKey as a backup for your Google account. In this article, we'll explore the possible causes of this error and provide you with step-by-step solutions to resolve the issue.

Understanding FIDO2 and Google Chrome

Before we dive into the solutions, let's understand what FIDO2 and Google Chrome are. FIDO2 is a set of authentication standards that enable secure and passwordless authentication. It uses public key cryptography to authenticate users, making it a more secure option than traditional password-based authentication. Google Chrome, on the other hand, is a popular web browser that supports FIDO2 authentication.

Possible Causes of the Error

There are several possible causes of the "Passkey can’t be created on this device” error when trying to set up a FIDO2 key on Google Chrome. Some of the common causes include:

  • Incompatible browser version: FIDO2 authentication requires a specific version of Google Chrome. If your browser is outdated, you may encounter this error.
  • Incorrect key configuration: If your FIDO2 key is not properly configured, you may encounter this error.
  • Device compatibility issues: FIDO2 authentication requires a specific device configuration. If your device is not compatible, you may encounter this error.
  • Software conflicts: Conflicts between software applications on your device can cause this error.

Solution 1: Update Google Chrome

The first step to resolving the "Passkey can’t be created on this device” error is to update your Google Chrome browser to the latest version. Here's how to do it:

  1. Open Google Chrome on your desktop.
  2. Click on the three vertical dots in the top right corner of the browser window.
  3. Click on Help > About Google Chrome.
  4. Chrome will automatically check for updates and install the latest version.
  5. Once the update is installed, try setting up your FIDO2 key again.

Solution 2: Check FIDO2 Key Configuration

If updating Google Chrome doesn't resolve the issue, the next step is to check your FIDO2 key configuration. Here's how to do it:

  1. Open Google Chrome on your desktop.
  2. Go to the Settings page by typing chrome://settings/ in the address bar.
  3. Scroll down to the Advanced section.
  4. Click on Manage your Google Account.
  5. Click on Security.
  6. Click on Signing in to Google.
  7. Click on 2-Step Verification.
  8. Click on Add another method.
  9. Select Security key.
  10. Follow the prompts to set up your FIDO2 key.

Solution 3: Check Device Compatibility

If your FIDO2 key is properly configured, the next step is to check your device compatibility. Here's how to do it:

  1. Open Google Chrome on your desktop.
  2. Go to the Settings page by typing chrome://settings/ in the address bar.
  3. Scroll down to the Advanced section.
  4. Click on Manage your Google Account.
  5. Click on Security.
  6. Click on Signing in to Google.
  7. Click on 2-Step Verification.
  8. Click on Add another method.
  9. Select Security key.
  10. Follow the prompts to set up your FIDO2 key.

Solution 4: Disable Software Conflicts

If your device is compatible, the next step is to disable software conflicts. Here's how to do it:

  1. Open Google Chrome on your desktop.
  2. Go to the Settings page by typing chrome://settings/ in the address bar.
  3. Scroll down to the Advanced section.
  4. Click on Manage your Google Account.
  5. Click on Security.
  6. Click on Signing in to Google.
  7. Click on 2-Step Verification.
  8. Click on Add another method.
  9. Select Security key.
  10. Follow the prompts to set up your FIDO2 key.

Conclusion

The "Passkey can’t be created on this device” error with a Google FIDO2 key on Chrome can be frustrating, but it's often caused by a simple issue that can be resolved with a few steps. By updating Google Chrome, checking FIDO2 key configuration, checking device compatibility, and disabling software conflicts, you can resolve this error and set up your FIDO2 key successfully. Remember to always follow the prompts and instructions provided by Google Chrome to ensure a smooth setup process.

Additional Tips

  • Make sure your FIDO2 key is properly configured and set up before trying to use it with Google Chrome.
  • If you're still encountering issues, try resetting your FIDO2 key or seeking help from Google Chrome support.
  • Consider using a different FIDO2 key or a different authentication method if you're experiencing persistent issues.

Frequently Asked Questions

  • Q: Why am I encountering the "Passkey can’t be created on this device” error? A: This error can be caused by a variety of factors, including incompatible browser versions, incorrect key configuration, device compatibility issues, and software conflicts.
  • Q: How do I update Google Chrome? A: To update Google Chrome, open the browser and click on the three vertical dots in the top right corner. Click on Help > About Google Chrome to check for updates.
  • Q: How do I set up my FIDO2 key? A: To set up your FIDO2 key, go to the Settings page by typing chrome://settings/ in the address bar. Scroll down to the Advanced section and click on Manage your Google Account. Follow the prompts to set up your FIDO2 key.

Related Articles

  • How to set up a YubiKey as a backup for your Google account
  • How to use FIDO2 authentication with Google Chrome
  • How to troubleshoot FIDO2 authentication issues with Google Chrome

Introduction

FIDO2 authentication is a secure and passwordless authentication method that uses public key cryptography to authenticate users. Google Chrome supports FIDO2 authentication, making it a convenient and secure way to log in to your Google account. However, some users may encounter issues or have questions about setting up and using FIDO2 authentication with Google Chrome. In this article, we'll answer some of the most frequently asked questions about FIDO2 authentication with Google Chrome.

Q&A

Q: What is FIDO2 authentication?

A: FIDO2 authentication is a set of authentication standards that enable secure and passwordless authentication. It uses public key cryptography to authenticate users, making it a more secure option than traditional password-based authentication.

Q: How do I set up FIDO2 authentication with Google Chrome?

A: To set up FIDO2 authentication with Google Chrome, follow these steps:

  1. Open Google Chrome on your desktop.
  2. Go to the Settings page by typing chrome://settings/ in the address bar.
  3. Scroll down to the Advanced section.
  4. Click on Manage your Google Account.
  5. Click on Security.
  6. Click on Signing in to Google.
  7. Click on 2-Step Verification.
  8. Click on Add another method.
  9. Select Security key.
  10. Follow the prompts to set up your FIDO2 key.

Q: What is a FIDO2 key?

A: A FIDO2 key is a physical device that stores your public and private keys. It's used to authenticate you to Google Chrome and other FIDO2-compatible applications.

Q: What are the benefits of using FIDO2 authentication with Google Chrome?

A: The benefits of using FIDO2 authentication with Google Chrome include:

  • Improved security: FIDO2 authentication is more secure than traditional password-based authentication.
  • Convenience: FIDO2 authentication eliminates the need to remember passwords.
  • Easy setup: Setting up FIDO2 authentication with Google Chrome is easy and straightforward.

Q: Can I use a FIDO2 key with multiple devices?

A: Yes, you can use a FIDO2 key with multiple devices. Simply set up your FIDO2 key on each device and follow the prompts to authenticate.

Q: How do I reset my FIDO2 key?

A: To reset your FIDO2 key, follow these steps:

  1. Open Google Chrome on your desktop.
  2. Go to the Settings page by typing chrome://settings/ in the address bar.
  3. Scroll down to the Advanced section.
  4. Click on Manage your Google Account.
  5. Click on Security.
  6. Click on Signing in to Google.
  7. Click on 2-Step Verification.
  8. Click on Remove security key.
  9. Follow the prompts to reset your FIDO2 key.

Q: Can I use a FIDO2 key with a YubiKey?

A: Yes, you can use a FIDO2 key with a YubiKey. A YubiKey is a type of FIDO2 key that's specifically designed for use with Google Chrome and other FIDO2-compatible applications.

Q: How do I troubleshoot FIDO2 authentication with Google Chrome?

A: To troubleshoot FIDO2 authentication issues with Google Chrome, follow these steps:

  1. Check that your FIDO2 key is properly configured and set up.
  2. Check that your device is compatible with FIDO2 authentication.
  3. Check that your browser is up to date.
  4. Try resetting your FIDO2 key.
  5. Contact Google Chrome support for further assistance.

Conclusion

FIDO2 authentication with Google Chrome is a secure and convenient way to log in to your Google account. By following the steps outlined in this article, you can set up and use FIDO2 authentication with Google Chrome. If you encounter any issues or have questions, be sure to check out the frequently asked questions section above.

Additional Resources

  • Google Chrome support: For further assistance with FIDO2 authentication with Google Chrome, contact Google Chrome support.
  • FIDO2 documentation: For more information about FIDO2 authentication, check out the FIDO2 documentation.
  • YubiKey documentation: For more information about using a YubiKey with FIDO2 authentication, check out the YubiKey documentation.

Related Articles

  • How to set up a YubiKey as a backup for your Google account
  • How to use FIDO2 authentication with Google Chrome
  • How to troubleshoot FIDO2 authentication issues with Google Chrome