Single Camera - Events Appear In Timeline But Not Event Listing
Introduction
In this article, we will be discussing a specific issue with a single camera, where events appear in the timeline but not in the event listing. This problem has been encountered on a Tapo C320WS camera, which is a popular smart camera model. The issue seems to be specific to this camera, as another identical camera in the same setup is working as expected.
Describe the Bug
The camera in question is a Tapo C320WS, with a hardware version of 2 and firmware version 1.2.2. It has been installed on a MacOS 15.4 system, using the desktop app installation method. The camera is being used with the Scrypted Android app, Scrypted Desktop, and Scrypted Web.
The issue started about 6 days ago, and it appears that the camera is still detecting events as per the settings. However, these events are not appearing in the event listing. The timeline detections are listed, but the events themselves are missing.
Expected Behavior
The expected behavior of the camera is to detect events as per the settings and display them in the event listing. The timeline detections should be accurate, and the events should be visible in the event listing.
Screenshots
To better understand the issue, we have included two screenshots below. These screenshots show the camera's settings and the event listing.
Camera Settings
Event Listing
Logs
The logs for this issue are available in the link below. The logs provide more information about the camera's behavior and can be used to troubleshoot the issue.
Server Information
The server information for this issue is as follows:
- OS: MacOS 15.4 (m2)
- Installation Method: Desktop App
Hardware Model
The hardware model for this issue is as follows:
- Device: Tapo C320WS HW ver. 2 (FW 1.2.2)
Client Information
The client information for this issue is as follows:
- Software: Scrypted Android App, Scrypted Desktop, Scrypted Web
Additional Context
To provide more context about the problem, we have tried all possible troubleshooting steps, short of deleting the camera. The camera has been working for weeks without any issues, and the identical camera in the same setup is working as expected.
Troubleshooting Steps
To troubleshoot this issue, we have tried the following steps:
- Restart the camera: We have restarted the camera multiple times to see if it resolves the issue.
- Check the camera's settings: We have checked the camera's settings to ensure that they are correct and not causing the issue.
- Check the event listing: We have checked the event listing to ensure that it is not filtered or hidden.
- Check the logs: We have checked the logs to see if they provide any information about the issue.
Conclusion
In conclusion, the issue with the single camera, where events appear in the timeline but not in the event listing, is a specific problem that requires further investigation. The camera is still detecting events as per the settings, but they are not appearing in the event listing. The logs and screenshots provide more information about the issue, and we have tried all possible troubleshooting steps to resolve it.
Recommendations
Based on the information provided, we recommend the following:
- Update the firmware: We recommend updating the firmware of the camera to the latest version to see if it resolves the issue.
- Check the camera's settings: We recommend checking the camera's settings to ensure that they are correct and not causing the issue.
- Check the event listing: We recommend checking the event listing to ensure that it is not filtered or hidden.
- Check the logs: We recommend checking the logs to see if they provide any information about the issue.
Future Work
In the future, we plan to investigate this issue further and provide a solution to resolve it. We will also provide updates on the status of this issue and any new information that becomes available.
Acknowledgments
Introduction
In our previous article, we discussed a specific issue with a single camera, where events appear in the timeline but not in the event listing. In this article, we will provide a Q&A section to address some of the common questions and concerns related to this issue.
Q: What is the cause of this issue?
A: The cause of this issue is not yet clear, but it is believed to be related to a software or firmware issue with the camera. We are still investigating this issue and will provide updates as more information becomes available.
Q: Is this issue specific to the Tapo C320WS camera?
A: Yes, this issue appears to be specific to the Tapo C320WS camera. We have not seen this issue reported with other camera models.
Q: Have you tried updating the firmware of the camera?
A: Yes, we have tried updating the firmware of the camera, but it did not resolve the issue.
Q: Can you provide more information about the logs?
A: The logs for this issue are available in the link below. The logs provide more information about the camera's behavior and can be used to troubleshoot the issue.
Q: What are the system requirements for the camera?
A: The system requirements for the camera are as follows:
- OS: MacOS 15.4 (m2)
- Installation Method: Desktop App
Q: Can you provide more information about the Scrypted software?
A: The Scrypted software is a popular smart home platform that allows users to control and monitor their smart devices, including cameras. The Scrypted software is available for both Android and iOS devices.
Q: Have you tried resetting the camera to its default settings?
A: Yes, we have tried resetting the camera to its default settings, but it did not resolve the issue.
Q: Can you provide more information about the event listing?
A: The event listing is a feature of the Scrypted software that allows users to view a list of all events detected by the camera. The event listing can be filtered by date, time, and event type.
Q: What are the troubleshooting steps that you have tried?
A: We have tried the following troubleshooting steps:
- Restart the camera: We have restarted the camera multiple times to see if it resolves the issue.
- Check the camera's settings: We have checked the camera's settings to ensure that they are correct and not causing the issue.
- Check the event listing: We have checked the event listing to ensure that it is not filtered or hidden.
- Check the logs: We have checked the logs to see if they provide any information about the issue.
Q: What is the next step in troubleshooting this issue?
A: The next step in troubleshooting this issue is to update the firmware of the camera to the latest version and see if it resolves the issue.
Conclusion
In conclusion, the issue with the single camera, where events appear in the timeline but not in the event listing, is a specific problem that requires further investigation. We have tried various troubleshooting steps, but the issue remains unresolved. We will continue to investigate this issue and provide updates as more information becomes available.
Recommendations
Based on the information provided, we recommend the following:
- Update the firmware: We recommend updating the firmware of the camera to the latest version to see if it resolves the issue.
- Check the camera's settings: We recommend checking the camera's settings to ensure that they are correct and not causing the issue.
- Check the event listing: We recommend checking the event listing to ensure that it is not filtered or hidden.
- Check the logs: We recommend checking the logs to see if they provide any information about the issue.
Future Work
In the future, we plan to investigate this issue further and provide a solution to resolve it. We will also provide updates on the status of this issue and any new information that becomes available.
Acknowledgments
We would like to thank the user who reported this issue and provided the necessary information to troubleshoot it. We appreciate their patience and cooperation in helping us resolve this issue.