[Suez Water] No Datas On HA When 'Suez Data Update Failed'

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Suez Water Integration Issue: No Data on HA When 'Suez Data Update Failed'

The Problem

Dear Home Assistant community,

We often encounter issues on the Suez (Toutsurmoneau) side where data fails to sync from their end. This can be frustrating, especially when it affects the reliability of our smart home systems. As a result, the entity in Home Assistant becomes "unavailable" and doesn't have data, as shown in the screenshot below.

Suez Water Integration Issue

Is it possible, when such issues occur, to keep the sensor "Yesterday's water consumption" active, so that it continues to display all the previous good values? This way, the sensor will be resynchronized when the data is OK, ensuring that we don't lose track of our water consumption history.

What Version of Home Assistant Core Has the Issue?

We are experiencing this issue on Home Assistant Core version core-2025.4.4.

What Was the Last Working Version of Home Assistant Core?

Unfortunately, we are still on core-2025.4.4, and we haven't been able to identify a specific version that resolved the issue.

What Type of Installation Are You Running?

We are running Home Assistant OS, which is a popular choice among Home Assistant enthusiasts.

Integration Causing the Issue

The integration causing the issue is the suez_water integration, which is used to connect to the Suez water service.

Link to Integration Documentation on Our Website

For more information on the suez_water integration, please refer to the official documentation on our website: https://www.home-assistant.io/integrations/suez_water

Diagnostics Information

Unfortunately, we don't have any additional diagnostics information to share, as the issue is quite specific and doesn't produce any error messages.

Example YAML Snippet

suez_water:
  api_key: !secret suez_water_api_key
  entity_id: water_consumption

Anything in the Logs That Might Be Useful for Us?

Unfortunately, we don't have any logs that might be useful for resolving this issue.

Additional Information

We would appreciate any help or guidance from the Home Assistant community in resolving this issue. If you have any experience with the suez_water integration or have encountered similar issues, please share your knowledge with us.

Possible Solutions

One possible solution to this issue is to implement a fallback mechanism that keeps the sensor active even when the data update fails. This could be achieved by using a custom script or a third-party integration that monitors the suez_water integration and updates the sensor accordingly.

Another possible solution is to use a different integration that provides similar functionality, such as the water_meter integration.

Conclusion

In conclusion, we are experiencing an issue with the suez_water integration where data fails to sync from the Suez side, causing the entity to become unavailable. We would appreciate any help or guidance from the Home Assistant community in resolving this issue.

Future Development

In the future, we would like to see improvements to the suez_water integration that make it more robust and reliable. This could include implementing a fallback mechanism or providing more detailed error messages to help users diagnose and resolve issues.

Related Issues

If you are experiencing similar issues with the suez_water integration, please feel free to share your experience and any solutions you may have found. This will help us to better understand the issue and provide more effective support to the community.

Community Support

We would like to thank the Home Assistant community for their support and guidance in resolving this issue. If you have any questions or need further assistance, please don't hesitate to reach out.

Update

We will keep this issue updated with any new information or solutions that we may find. If you have any suggestions or contributions, please feel free to share them with us.

Related Resources

Conclusion

In conclusion, we hope that this article has provided a clear understanding of the issue with the suez_water integration and has offered some possible solutions. We would like to thank the Home Assistant community for their support and guidance in resolving this issue. If you have any questions or need further assistance, please don't hesitate to reach out.
Suez Water Integration Issue: Q&A

Q: What is the Suez Water Integration Issue?

A: The Suez Water Integration Issue is a problem that occurs when the data from the Suez water service fails to sync with Home Assistant, causing the entity to become unavailable and resulting in a loss of data.

Q: What are the symptoms of the Suez Water Integration Issue?

A: The symptoms of the Suez Water Integration Issue include:

  • The entity in Home Assistant becomes unavailable
  • The data from the Suez water service fails to sync
  • The sensor "Yesterday's water consumption" is not updated

Q: What are the possible causes of the Suez Water Integration Issue?

A: The possible causes of the Suez Water Integration Issue include:

  • Issues with the Suez water service
  • Issues with the Home Assistant integration
  • Issues with the network connection

Q: How can I troubleshoot the Suez Water Integration Issue?

A: To troubleshoot the Suez Water Integration Issue, you can try the following:

  • Check the Suez water service for any issues
  • Check the Home Assistant integration for any issues
  • Check the network connection for any issues
  • Check the logs for any error messages

Q: What are the possible solutions to the Suez Water Integration Issue?

A: The possible solutions to the Suez Water Integration Issue include:

  • Implementing a fallback mechanism to keep the sensor active even when the data update fails
  • Using a different integration that provides similar functionality
  • Updating the Home Assistant integration to the latest version

Q: How can I prevent the Suez Water Integration Issue from occurring in the future?

A: To prevent the Suez Water Integration Issue from occurring in the future, you can try the following:

  • Regularly check the Suez water service for any issues
  • Regularly check the Home Assistant integration for any issues
  • Regularly check the network connection for any issues
  • Regularly update the Home Assistant integration to the latest version

Q: What are the benefits of using the Suez Water Integration?

A: The benefits of using the Suez Water Integration include:

  • Real-time data from the Suez water service
  • Easy to use and configure
  • Compatible with Home Assistant

Q: What are the limitations of the Suez Water Integration?

A: The limitations of the Suez Water Integration include:

  • Requires a stable network connection
  • Requires a valid API key
  • May not work with all versions of Home Assistant

Q: How can I get help with the Suez Water Integration Issue?

A: To get help with the Suez Water Integration Issue, you can try the following:

  • Check the Home Assistant documentation for any information on the issue
  • Check the Home Assistant community forums for any discussions on the issue
  • Contact the Home Assistant support team for assistance

Q: What are the related resources for the Suez Water Integration Issue?

A: The related resources for the Suez Water Integration Issue include:

  • Home Assistant documentation
  • Suez Water Integration documentation
  • Water Meter Integration documentation

Q: What are the future developments for the Suez Water Integration?

A: The future developments for the Suez Water Integration include:

  • Improving the stability and reliability of the integration
  • Adding new features and functionality* Enhancing the user experience

Q: How can I contribute to the Suez Water Integration?

A: To contribute to the Suez Water Integration, you can try the following:

  • Report any issues or bugs you encounter
  • Suggest new features and functionality
  • Help translate the integration into different languages

Q: What are the community resources for the Suez Water Integration?

A: The community resources for the Suez Water Integration include:

  • Home Assistant community forums
  • Suez Water Integration community forums
  • Water Meter Integration community forums

Q: How can I stay up-to-date with the latest developments on the Suez Water Integration?

A: To stay up-to-date with the latest developments on the Suez Water Integration, you can try the following:

  • Follow the Home Assistant blog
  • Follow the Suez Water Integration blog
  • Follow the Water Meter Integration blog

Q: What are the system requirements for the Suez Water Integration?

A: The system requirements for the Suez Water Integration include:

  • Home Assistant version 2025.4.4 or later
  • Suez Water API key
  • Stable network connection

Q: How can I uninstall the Suez Water Integration?

A: To uninstall the Suez Water Integration, you can try the following:

  • Go to the Home Assistant configuration page
  • Click on the "Integrations" tab
  • Click on the "Uninstall" button next to the Suez Water Integration

Q: What are the known issues with the Suez Water Integration?

A: The known issues with the Suez Water Integration include:

  • Data update failures
  • Entity unavailability
  • Sensor not updating

Q: How can I report a bug or issue with the Suez Water Integration?

A: To report a bug or issue with the Suez Water Integration, you can try the following:

  • Go to the Home Assistant community forums
  • Click on the "Report a bug" button
  • Fill out the bug report form with as much detail as possible

Q: What are the troubleshooting steps for the Suez Water Integration?

A: The troubleshooting steps for the Suez Water Integration include:

  • Checking the Suez water service for any issues
  • Checking the Home Assistant integration for any issues
  • Checking the network connection for any issues
  • Checking the logs for any error messages

Q: How can I reset the Suez Water Integration?

A: To reset the Suez Water Integration, you can try the following:

  • Go to the Home Assistant configuration page
  • Click on the "Integrations" tab
  • Click on the "Reset" button next to the Suez Water Integration

Q: What are the known limitations of the Suez Water Integration?

A: The known limitations of the Suez Water Integration include:

  • Requires a stable network connection
  • Requires a valid API key
  • May not work with all versions of Home Assistant

Q: How can I get support for the Suez Water Integration?

A: To get support for the Suez Water Integration, you can try the following:

  • Check the Home Assistant documentation for any information on the integration
  • Check the Home Assistant community forums for any discussions on the integration
  • Contact the Home Assistant support team for assistance