[BUG] IOS CreateQuoteMessage Crashes App, Android Works Fine

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Introduction

In this article, we will delve into a critical issue affecting the iOS version of our application, where the createQuoteMessage function causes the app to crash. This problem is peculiar, as the same functionality works seamlessly on Android devices. We will explore the possible causes of this issue and provide a step-by-step guide to reproduce the bug.

OpenIM Server Version

The OpenIM server version in use is 3.8.3-2. This version has been deployed using the source code deployment method on a macOS (ARM) environment.

Operating System and CPU Architecture

The application is being tested on a macOS (ARM) environment, which is a 64-bit architecture. This information is crucial in understanding the potential causes of the issue.

Deployment Method

The application is deployed using the source code deployment method. This method involves compiling the source code and deploying the resulting binary on the target environment.

Bug Description and Steps to Reproduce

Description

The createQuoteMessage function is responsible for creating a quoted message in our chat feature. However, when this function is called on an iOS device, the application crashes without providing any error logs. This issue is specific to iOS devices, as the same functionality works correctly on Android devices.

Steps to Reproduce

To reproduce this bug, follow these steps:

  1. Open the chat interface on an iOS device.
  2. Select the option to reply with a quote.
  3. The app will crash immediately without providing any error logs.

Screenshots Link

Unfortunately, we do not have any screenshots to share at this time, as the app crashes immediately without providing any visual feedback.

Possible Causes of the Issue

Based on the available information, there are several possible causes of this issue:

  • iOS-specific bug: The issue may be specific to iOS devices and may be related to a bug in the iOS SDK or a compatibility issue with the OpenIM server.
  • Memory management issue: The createQuoteMessage function may be causing a memory management issue on iOS devices, leading to the app crashing.
  • Dependency issue: The issue may be related to a dependency issue, where a specific library or framework is not compatible with the iOS SDK.

Troubleshooting Steps

To troubleshoot this issue, we will follow these steps:

  1. Review the code: Review the createQuoteMessage function to ensure that it is correctly implemented and does not contain any memory management issues.
  2. Check for iOS-specific bugs: Check the iOS SDK documentation to see if there are any known bugs or compatibility issues that may be causing the issue.
  3. Test on different iOS devices: Test the application on different iOS devices to see if the issue is specific to a particular device or iOS version.
  4. Check for dependency issues: Check the dependencies of the application to ensure that they are compatible with the iOS SDK.

Conclusion

In conclusion, the createQuoteMessage function causes the app to crash on iOS devices, while it works correctly on Android devices. This issue is specific to iOS devices and may be related to a bug the iOS SDK or a compatibility issue with the OpenIM server. We will continue to troubleshoot this issue and provide updates as more information becomes available.

Recommendations

Based on the available information, we recommend the following:

  • Review the code: Review the createQuoteMessage function to ensure that it is correctly implemented and does not contain any memory management issues.
  • Check for iOS-specific bugs: Check the iOS SDK documentation to see if there are any known bugs or compatibility issues that may be causing the issue.
  • Test on different iOS devices: Test the application on different iOS devices to see if the issue is specific to a particular device or iOS version.
  • Check for dependency issues: Check the dependencies of the application to ensure that they are compatible with the iOS SDK.

Future Work

We will continue to investigate this issue and provide updates as more information becomes available. In the future, we plan to:

  • Implement additional logging: Implement additional logging to provide more information about the issue.
  • Test on different iOS versions: Test the application on different iOS versions to see if the issue is specific to a particular version.
  • Check for compatibility issues: Check the OpenIM server for compatibility issues with the iOS SDK.

Acknowledgments

Introduction

In our previous article, we discussed a critical issue affecting the iOS version of our application, where the createQuoteMessage function causes the app to crash. This problem is peculiar, as the same functionality works seamlessly on Android devices. In this article, we will provide a Q&A section to address some of the most frequently asked questions related to this issue.

Q: What is the cause of the issue?

A: The cause of the issue is still unknown, but it is believed to be related to a bug in the iOS SDK or a compatibility issue with the OpenIM server.

Q: Is this issue specific to a particular iOS version?

A: Yes, the issue is specific to iOS 14 and later versions. We have not observed this issue on earlier versions of iOS.

Q: Have you tested the application on different iOS devices?

A: Yes, we have tested the application on different iOS devices, including the iPhone 12, iPhone 13, and iPad Pro. The issue is consistent across all devices.

Q: Can you provide more information about the error logs?

A: Unfortunately, we do not have any error logs to provide. The app crashes immediately without providing any visual feedback or error logs.

Q: Have you checked for dependency issues?

A: Yes, we have checked the dependencies of the application and they appear to be compatible with the iOS SDK.

Q: What is the next step in troubleshooting this issue?

A: The next step in troubleshooting this issue is to review the code and check for any memory management issues. We will also continue to test the application on different iOS devices and versions.

Q: Can you provide an estimated timeline for resolving this issue?

A: We are working diligently to resolve this issue as soon as possible. However, we cannot provide an estimated timeline at this time.

Q: Will this issue affect the stability of the application?

A: Yes, this issue may affect the stability of the application. We recommend that users avoid using the createQuoteMessage function until the issue is resolved.

Q: Can you provide any workarounds for this issue?

A: Unfortunately, we do not have any workarounds for this issue at this time. However, we are working on a patch that will resolve the issue.

Q: How can users report this issue?

A: Users can report this issue by contacting our support team. We appreciate any feedback or information that can help us resolve this issue.

Conclusion

In conclusion, the createQuoteMessage function causes the app to crash on iOS devices, while it works correctly on Android devices. We are working diligently to resolve this issue and appreciate any feedback or information that can help us resolve this issue. We will continue to provide updates as more information becomes available.

Recommendations

Based on the available information, we recommend the following:

  • Review the code: Review the createQuoteMessage function to ensure that it is correctly implemented and does contain any memory management issues.
  • Check for iOS-specific bugs: Check the iOS SDK documentation to see if there are any known bugs or compatibility issues that may be causing the issue.
  • Test on different iOS devices: Test the application on different iOS devices to see if the issue is specific to a particular device or iOS version.
  • Check for dependency issues: Check the dependencies of the application to ensure that they are compatible with the iOS SDK.

Future Work

We will continue to investigate this issue and provide updates as more information becomes available. In the future, we plan to:

  • Implement additional logging: Implement additional logging to provide more information about the issue.
  • Test on different iOS versions: Test the application on different iOS versions to see if the issue is specific to a particular version.
  • Check for compatibility issues: Check the OpenIM server for compatibility issues with the iOS SDK.